How To Handle Returned Customer Check with related Deposit
Published on
October 30, 2023 at 10:20:47 AM PDT October 30, 2023 at 10:20:47 AM PDTth, October 30, 2023 at 10:20:47 AM PDT
Scenario
A Check is returned due to insufficient funds. The check is related to a Deposit. User does not want to unapply the Deposit on the Payment record nor delete the Payment record.
Solution
1. Unapply thePaymentfrom theInvoice
2. Create aCustomer Refund
Note:Below are the transactions that and a sample of what the G/L Impact would look like:1.Invoice> Debit: A/R > Credit: Revenue2.Payment> Debit: Undeposited Fund > Credit: A/R3.Deposit> Debit: Cash > Credit: Undeposited Fund4.Customer Refund> Debit: A/R > Credit: Cash
- Payment:ClickEdit
- Go to theApplytab >Applied Tosubtab
- Invoice: RemoveCheckmark
- ClickSave
- Open theInvoiceand note that theStatusof the Invoice should beOpen
2. Create aCustomer Refund
- Navigate toTransactions>Customers>Issue Customer Refund
- Customer Name: EnterName
- Go to theApplytab >Creditssubtab
- Apply: EnterCheckmarkfor thePaymentthat was unapplied on Step 2
- Go to theRefund Methodtab
- Refund Method: Select aPayment Method
- ClickSave
Note:Below are the transactions that and a sample of what the G/L Impact would look like:1.Invoice> Debit: A/R > Credit: Revenue2.Payment> Debit: Undeposited Fund > Credit: A/R3.Deposit> Debit: Cash > Credit: Undeposited Fund4.Customer Refund> Debit: A/R > Credit: Cash