Scenario

The user creates a Customer Profitability Report by going to Reports > Customers/Receivables > Customer Profitability. However, journal entries are not available on the report.

Solution

A. Check if Journal is excluded from Sales Reports:

• Navigate to Setup > Accounting > Accounting Preferences
• Click Items/Transactions tab
• Scroll down to Sales & Pricing section
• In Transaction Types to Exclude from Sales Reports, check if Journal is selected
• Click on Journal to deselect
• Note: Hold CTRL to avoid deselecting other transaction types
• Click Save button

B. Check the filters on the report.

If there is an Item and/or Item Type set as a filter, this will filter out journal entries from displaying since items cannot be associated to any journal entries.