Scenario

Print Shipping Label from Item Fulfillment using Standard Shipping Label PDF/HTML Template gives an error:"An unexpected error has occurred. Please click here to notify support and provide your contact information.".

In the Standard Shipping Label PDF/HTML Template, the following code condition on line 47 <#if label.refNumber !=0> expects to evaluate number from the PO # field (id:otherrefnum) on Sales Order.A non-number value on the PO # field displays this unexpected error. Change the condition in order to print Shipping Label with non-number value on the PO # field.

Solution

1. Navigate toCustomization>Forms>Advanced PDF/HTML Templates
2. Standard Shipping Label PDF/HTML Template:ClickCustomize
3. Top Right Corner:ToggleSource Code
4. Line 47:Find<#if label.refNumber !=0>
5. Replace it by<#if label.refNumber?has_content>
6. ClickSave

Note:Make sure that the new custom template is marked Preferred.