Read receipts ensure that recipients have received a message, which is important when sending important information or time-sensitive transactions. With NetSuite, you can include read receipts on outgoing email messages to individual recipients.

When you check the Request Read Receipt box on an email message in NetSuite, the email client of the recipient receives a read receipt request. Email clients handle read receipt requests in various ways. Depending on the configuration of the recipients email client, the recipient can decide to respond to the read receipt request when the message is viewed. All received read receipts are forwarded to the original sender of the message and tracked on the message record in NetSuite, providing an audit trail within the application. You can view the status of read receipts on the Read Receipts subtab of a message record.

The status may contain either of the following values:

• Confirmed The message was displayed to someone reading the recipient's mailbox. There is no guarantee that the content has been read or understood.

• Message Deleted The message was deleted without reading. There is no guarantee that the recipient has seen the message