Resolve: "An Unexpected Error Occurred" When Viewing Project
Published on
June 28, 2023 at 7:21:58 AM PDT June 28, 2023 at 7:21:58 AM PDTth, June 28, 2023 at 7:21:58 AM PDT
SCENARIO
WhenAdvanced Project Profitabilityfeature is enabled, customer gets an unexpected error when viewing/editing projects and project list.
SOLUTION
A possible reason of the unexpected error is missing configuration in the Project Profitability setup which might be deleted by a user.By default, a standard configuration is added whenAdvanced Project Profitabilityfeature is enabled. To resolve the error, user can do either of the following:
- Re-toggle theAdvanced Project Profitabilityfeature to retrieve the standard configuration:
- Navigate toSetup > Company > Enable Features
- ClickCompany
- Advanced Project Profitability: EnterCheckmark
- ClickSave
Note:This will automatically retrieve the standard configuration in the Project Profitability setup page
- Create a new configuration:
- Navigate toSetup > Accounting > Project Profitability
- ClickConfigurations
- ClickNew
- Define all settings as needed
- ClickFinish
Note:After saving, user will be redirected to Project Profitability Setup page - P&L Default:select the created configuration
- ClickSubmit