Resolve: "An Unexpected Error Occurred" When Viewing Project

Written by
Denise Cuarto
Published on
June 28, 2023 at 7:21:58 AM PDT June 28, 2023 at 7:21:58 AM PDTth, June 28, 2023 at 7:21:58 AM PDT

SCENARIO

WhenAdvanced Project Profitabilityfeature is enabled, customer gets an unexpected error when viewing/editing projects and project list.

SOLUTION

A possible reason of the unexpected error is missing configuration in the Project Profitability setup which might be deleted by a user.By default, a standard configuration is added whenAdvanced Project Profitabilityfeature is enabled. To resolve the error, user can do either of the following:
  1. Re-toggle theAdvanced Project Profitabilityfeature to retrieve the standard configuration:
    1. Navigate toSetup > Company > Enable Features
    2. ClickCompany
      • Advanced Project Profitability: EnterCheckmark
    3. ClickSave
      Note:This will automatically retrieve the standard configuration in the Project Profitability setup page
  2. Create a new configuration:
    1. Navigate toSetup > Accounting > Project Profitability
    2. ClickConfigurations
    3. ClickNew
    4. Define all settings as needed
    5. ClickFinish
      Note:After saving, user will be redirected to Project Profitability Setup page
    6. P&L Default:select the created configuration
    7. ClickSubmit