Resolve Undelivered Emails
Published on
September 28, 2023 at 7:54:04 AM PDT September 28, 2023 at 7:54:04 AM PDTth, September 28, 2023 at 7:54:04 AM PDT
Scenario
Emails are not being sent to customers as their email addresses are being listed as bounced. Instead emails are going under List > Relationships > Bounced Email Addresses.
Solution
To remove an email address from the Bounced Email Addresses list.
- Navigate toLists>Relationships>Bounced Email Addresses
- Delete: EnterCheckmark
Note:These are the email address/addresses to removed. Or click Mark All if all should be deleted. - ClickDelete
Note:It will not guarantee that it will resolve the issue permanently. Email may keep coming back if the email address are being marked a spam. This is to protect the email reputation of NetSuite to avoid NetSuite IP addresses being blocked by other email infrastructure.