Scenario

When creating a new Email Template Category using an Administrator role, the user can set the record to Public under the Restrict Access subtab.

However, when using a Custom Role with a full Template Category permission, the Restrict Access subtab where the Public checkbox is located is missing.

Solution

1. Log in as an Administrator
2. Go to Setup > Users/Roles > Manage Roles
3. Custom Role: Click Edit
4. Go to Permissions > Lists
5. Permission:
   • Select Public Template Categories
6. Access Level:
   • Select Full
7. Click Save
   Note:Log out and log in using the role once this change has been completed. The Restrict Access subtab when creating a new Template Category should now be visible.