Articles tagged #EMAILS
Articles tagged
#EMAILS

Best Practices For Sending Emails From NetSuite

1. Always send using a FROM domain you control.

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Remove Adobe Hyperlink on Invoice Email Template Footer

When utilizing a Default Email Template within an Invoice Transaction Form, an Adobe Hyperlink in the footer of the email body is intentionally included. However, some mail filters may block emails containing hyperlinks, leading to potential deliverability issues. This guide outlines steps to remove the hyperlink and enhance email deliverability.

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Procedures to Set Up DKIM in Your Production Account

As of NetSuite 2024.1 release, the DKIM setup has changed, and the new method of configuring it in NetSuite is simpler than the previous procedures. NetSuite generates all necessary information, including the selector naming, for customers to add two DNS CNAME records to their domain provider's website. These two CNAME records enable Oracle NetSuite to manage the rotation of DKIM keys, which is a crucial security feature.

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Email Domains (DKIM) Status Column

As of NetSuite 2024.1 release

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Document Number in Email Template

User needs to display the Document Number field in the Email Template.

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Case Emails Are Not Received on Outlook but Recorded on the Case Messages

Emails on the cases are not received on Assigned To employee's Outlook application but inside the case record, the emails are recorded on the Messages sublist.

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Use one Email Address to Display in the From Field of the Emails Sent from OneWorld NetSuite Account

User needs to set their emails to show only one email address on the FROM email address sent from the system

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SuiteApprovals > Approve Transactions via Email not Working

The user is performing some tests in Sandbox where they try to approve a sample transaction (e.g. Purchase Order) via email.

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Unable to Update Existing Email Template

User is attempting to update an existing template directly from a sales transaction however when clicking on the Merge & Send button, an error occurs.

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Creating Scriptable Templates

You can create scriptable templates with a text/HTML editor outside of NetSuite, or you can use the Text Editor field on the Template subtab of the template record itself. If you create a scriptable template outside of NetSuite, save it as a plain text (.txt) or an HTML (.html or .htm) file.

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Campaign Email Limits

If you have not set up DKIM and an email domain, you are limited to 10,000 messages per campaign.

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