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Articles tagged #SUPPORT
Articles tagged
#SUPPORT
Setup & Customisation

Submit a Case to NetSuite Support

OVERVIEWCustomers may submit a case directly to NetSuite Support for the following reasons below.

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Payroll

Payroll > Unable to Unmark Section 72A Notice Checkbox

The user is unable to uncheck the Section 72A Notice field in a Pay Component record, even while in Edit mode.

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CRM

View Only Sent Messages in the Messages Subtab of a Support Case Record

A user wants to use the Email Sent field as a criteria for a Message Saved Search.

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CRM

Case Saved Search That Displays Cases a Support Rep Escalated to a Specific Support Rep

Create a Saved Search that displays who a Case has been Escalated to.

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Payroll

Marking Employees as Support Reps

To include employees in Assigned To fields on case records, you must check the Support Rep box on the employee record for each rep.

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