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Articles tagged #UNEXPECTED
Articles tagged
#UNEXPECTED
Business Intelligence

Custom Role > Create KPI Scorecard > Unexpected Error

Scenario
When a custom role tries to add a Custom KPI Scorecard in the dashboard, it shows "Unexpected error has occurred" notice
Solution
  1. Log in as an Administrator
  2. Navigate toCustomization>Centers and Tabs>KPI Scorecard
  3. Affected Scorecard: ClickEdit
  4. ClickContent
  5. ClickCustom
    Note: Make sure that there are no skipped fields for Custom KPI # 1-9. For instance, if you add three Custom KPIs, it should be under Custom KPI #1, Custom KPI #2, and Custom KPI #3.
  6. ClickSave

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CRM

Resolve Error: "You have entered an Invalid Field Value XXX for the following field: custbody_seql_related_project" Upong Saving the Vendor Bill

Bundle: Sequential Liability | ID: 301860 | Version: 1.03.0

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Business Intelligence

Specific User > Custom Role > Access Approve Bills Page > Unexpected Error

Unexpected error occurs when specific user on a custom role accesses the Approve Bills page while other users can access the page without getting any error.

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Manufacturing

CSV Import Update of Assembly Item Results to an Unexpected Error

User is updating Assembly Item via CSV Import by navigating to Setup > Import/Export > View CSV Import Status.

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CRM

Resolve: "An Unexpected Error Occurred" When Viewing Project

SCENARIO

WhenAdvanced Project Profitabilityfeature is enabled, customer gets an unexpected error when viewing/editing projects and project list.

SOLUTION

A possible reason of the unexpected error is missing configuration in the Project Profitability setup which might be deleted by a user.By default, a standard configuration is added whenAdvanced Project Profitabilityfeature is enabled. To resolve the error, user can do either of the following:
  1. Re-toggle theAdvanced Project Profitabilityfeature to retrieve the standard configuration:
    1. Navigate toSetup > Company > Enable Features
    2. ClickCompany
      • Advanced Project Profitability: EnterCheckmark
    3. ClickSave
      Note:This will automatically retrieve the standard configuration in the Project Profitability setup page
  2. Create a new configuration:
    1. Navigate toSetup > Accounting > Project Profitability
    2. ClickConfigurations
    3. ClickNew
    4. Define all settings as needed
    5. ClickFinish
      Note:After saving, user will be redirected to Project Profitability Setup page
    6. P&L Default:select the created configuration
    7. ClickSubmit

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Order to Cash

Print Shipping Label with Advanced Standard Template Gives Unexpected Error

Print Shipping Label from Item Fulfillment using Standard Shipping Label PDF/HTML Template gives an error:"An unexpected error has occurred. Please click here to notify support and provide your contact information.".

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Basic Accounting

Bank Statement CSV File Upload Failure Reason: Unexpected Error

A Microsoft Excel CLEAN function can help to efficiently check and remove all the nonprintable characters from string in the Memo column.

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