When users are trying to upload a file in a record (transaction, entity, or activity) and the file is automatically converted to a different file format, it is most likely because the file uploaded is not a recognized type by the system.
Once the file has been uploaded, users will notice that the Document Type is set to Other Binary File. This is the standard behavior because .msg is among the file types that are not recognized by NetSuite.
- Include the file extension name “.msg”
Note: This is to specify that the file to be uploaded is a .msg file.
- Leave the File Name field blank
Note: NetSuite will copy the file name and the extension name from the source and populate the same in the File Cabinet.
- Navigate to Communication > Files of the record and click Download (the file will be a .bin file) then manually rename the file extension name to ".msg"
Note: The solutions stated above are applicable to file types that are not recognized by the File Cabinet by changing the file extension as necessary.