Knowledge Base Solution cannot be assigned to a User who has a Support Role. The Name of the user does not appear in the drop down selection even when the user has the Support Rep Role.
Support Rep role is not sufficient enough to allow employees to be assigned to a Solution. The role of the employee requires Publish Knowledge Base permission with Full level of access.
- Navigate to Setup > Users/Roles > Manage Roles
- Edit the custom role
- Click Permissions tab
- Click Setup subtab
- Permission column: Add Publish Knowledge Base
- Level column: Select Full
- Click Add
- Click Save