An Unexpected Error will occur when a user submits a case through Online Case Form using the custom Customer Center role.
- Navigate to Setup > Users/Roles > Manage Roles
- Custom Customer Center: Click Edit
- Click Permissions
- Click Lists
- Select Contact
- Level: Set to Create
Note: Setting the Contact to at least Create level will allow the system to qualify the resulting contact information from the case being submitted without encountering any inconsistencies with the existing ones.