Resolve Error: "Unexpected Error" When Submitting an Online Case Form via Custom Customer Center Role – JCurve Solutions

Scenario

An Unexpected Error will occur when a user submits a case through Online Case Form using the custom Customer Center role.

Solution

Navigate to Setup > Users/Roles > Manage Roles
Custom Customer Center: Click Edit
Click Permissions
Click Lists
Permission:

Select Contact
Level: Set to Create

Click Save

Note: Setting the Contact to at least Create level will allow the system to qualify the resulting contact information from the case being submitted without encountering any inconsistencies with the existing ones.