Scenario
An overview of Customers and their Sales Activity to know how active they are and total amount spent for products or services within a certain time period.
Note: It is necessary to build two separate Saved Searches due to period restriction. If Date Range is not needed, then Saved Search 2 will suffice (just remove the first filter).
Solution
-
Customers with NO transactions within the time period (mm/yyyy) = Customers with Status “Closed-Won” only Saved Search:
- Navigate to Lists > Search > Saved Searches > New
- Search Type: Click Customer
- Search Title: Enter Search Title
- Navigate to Criteria > Standard
-
Filter: Select Status
- Status: Select any of
- Status: Enter Customer-Closed Won
- Click Set
- Navigate to Results > Columns
- Click Remove All
-
Field:
-
Select Name
- Click Add
-
Select Email
- Click Add
-
Select Name
- Click Save & Run
-
Customers with transactions within the Date Range (mm/yyyy) Saved Search:
- Navigate to Lists > Search > Saved Searches > New
- Search Type: Click Customer
- Search Title: Enter Search Title
- Navigate to Criteria > Standard
- Click Remove All
-
Filter:
-
Select Transaction Fields...
- Transaction Filter: Select Date Created
- Date Created: Select within
- Date Created: Enter Custom
- From: Enter mm/dd/yyyy
- To: Enter mm/dd/yyyy
- Click Set
-
Select Transaction Fields...
- Transaction Filter: Select Main Line
- Main Line: Click Yes
- Click Set
-
Select Status
- Status: Select any of
- Status: Enter Customer-Closed Won
- Click Set
-
Select Transaction Fields...
- Navigate to Results > Columns
-
Field:
-
Select Name
- Summary Type: Select Group
- Click Add
-
Select Formula (Currency)
- Summary Type: Select Sum
- Formula: Enter case when count(distinct({transaction.number})) is NULL then 0 Else sum(Distinct({transaction.totalamount})) end
- Custom Label: Enter Total Transaction Amount
- Click Add
-
Select Name
- Click Save & Run
Note: User can view both search results and manually compare to view differences.