Scenario
User uploads a file in an Item record.
Error: "Upload failed. Make sure you have the required permission to upload to this folder."
Solution
- Navigate to Setup > Users/Roles > Manage Roles
Note: Login as Administrator - Custom Role: Click Edit
- Click Permissions tab
- Click Lists subtab
- Permission: Select Items
- Level: Select Edit
- Click Add
- Click Save
Note: The role must have a minimum of Edit permission in order to upload files using file drag and drop. This is a standard behavior in NetSuite as the file will be connected to the record.