Scenario
User with a Custom Role does not see the Duplicate Warning Message when creating a new Customer Record with potential Duplicates.
Solution
- Navigate to Setup > Users/Roles > Manage Roles
- Role: Click Edit
- Click Permissions
- Click Lists
Note: For every required field use the drop-down menu to select it and once adjusted click Add if needed. - Select Duplicate Entity Management
- Level: Select View or Full
- Click Save