How to Provide an Access to NetSuite Mobile App

SCENARIO

By default, NetSuite is accessible by going to system.netsuite.com via mobile internet browser app.
On the other hand, if users wish to use the NetSuite Mobile app specifically, a specific feature must be enabled and a permission must be added to a specific user or role. 

SOLUTION A

To add Mobile Device Access permission to a specific user:

1. Navigate to Setup > Company > Enable Features
2. On Employees tab > under Permissions section (bottom part)
3. Ensure Global Permissions is checked
4. Go to Lists > Employee > Employees
5. Hit Edit for your preferred employee
6. On Access tab of the record > under Global Permissions subtab
7. Add Mobile Device Access permission with Full level.
8. Click on Save

RESULTS 

See sample screenshot below:

Note: Adding the Mobile Device Access permission to a user's global permission means that no matter what role he/she uses to login on the app, he/she will still be able to login since global permissions always take precedence over the user's individual role permissions.

SOLUTION B

To add Mobile Device Access permission to a role:

1. Go to Setup > User/Roles > Manage Roles.
2. Hit Edit or Customize next to the preferred role.
3. On Permissions tab, under Setup subtab.
4. In a new row, add Mobile Device Access permission with Full level.
5. Click Add, and then Save.

RESULTS 

See sample screenshot below:

Note: Adding Mobile Device Access permission by role means that the user must select a specific role to be able to login and use the mobile app.