User on a custom role sent an email to their NetSuite Inbound Email Address under a specific Case Profile however when going to Lists > Support > Cases, there is no case found.
One possible cause is that the custom role is user subsidiary restricted and the entity tied to the case record is assigned to another subsidiary.
To address the concern, user may take either of following:
- Change the Employee Record's Primary Subsidiary and make it the same with the Entity's Subsidiary
- Change the Primary Subsidiary of the Entity to make it the same with the Employee's Subsidiary