Bulk Merge Error: "You cannot perform a bulk merge operation with an empty group”

Scenario

Consider the following:

1. User goes to Documents > Mail Merge > Bulk Merge > Email

2. In the Recipients tab, select a Group Type
3. Select the group in the Group drop-down field
4. In the Message tab, fill out the Subject and Message fields
5. Click Merge & Send
6. User receives the following error message:
   “You cannot perform a bulk merge operation with an empty group”

Solution

This error occurs due to one of the following reasons:

• Group Members have Global Subscription Status of Soft Opt-Out or Confirmed Opt-Out.
• Group Members are inactive.
• Group Members have no Email Address on their record.