Resolve Error: "Permission Violation: You need a higher..." on Save Cases Page

Scenario

Customer Center role with Case and Issue permissions creates a case. Error: “Permission Violation: You need the ‘Support Setup’ permission to access this page. Please contact your account administrator.”

Solution

1. Navigate to Setup > Support > Support Preferences
2. Click External
3. External Case Form Redirect URL: Enter Redirect URL
   Note: The value of the External Case Form Redirect URL should be an external page accessible outside the NetSuite account.
4. Click Save