Reopen a Closed Customer Return Authorization

User re-opens a Customer Return Authorization that was accidentally set to Closed status.

1. Navigate to Transactions > Customers > Issue Return Authorizations > List

2. Click Edit on the Return Authorization

3. Items tab: Unmark Closed checkbox at the Item line
   Note: If the Closed checkbox is missing at the Item line/s, unhide this field at the preferred form or custom form in use for the transaction.

4. Click OK

5. Click Save