You can issue a credit memo to record an amount that is owed to a customer. This can then reduce the amount of an invoice for which the customer owes payment.
To issue a credit memo to a customer:
- Go to the Transactions drop down
- Go to Customers
- Select Issue Credit Memos
- Choose the customer here
- Select the date of the credit
- Choose the posting period
- You can select your item from the drop down here
- Click the Add button to ensure items are added
- Click the Apply sub-tab to now apply the credit to a particular invoice, if required
- Select the relative invoice to apply the credit to
- Click the Save button to complete the credit memo transaction
