Scenario
User wants to roll back a Pay Run (delete a Pay Run).
Solution
Note: Ensure that you are on your Administrator role (not Jcurve Payroll Admin role) to be able to see the Roll Back feature.
1. Go to the JCurve Payroll drop down.
2. Click Payroll Records.
3. Select Pay Run Records List.
4. Pick another Pay Run and click View.
5. Then click the Roll Back Button.
6. Select the Pay Run you do want to roll back – from the Pay Run drop down on the right hand side.
7. Then select the stage you want to roll back to from the Roll Back To drop down. If you want to delete the whole pay run - select Roll Back to ALL.
8. Then click Roll Back Payroll.
9. Navigate to Payroll Records > Pay Run Records List to check that the rollback has processed correctly.
Scenario
When you report to STP again after roll back, sometimes the system gives you an error as below:
Solution
1. Find the Pay Event of your Pay Run before rolling it back via Payroll > Single Touch Payroll > Pay Events Overview.
2. Once you open up the Pay Event record, click Unlink Pay Run. If it's taking a while to unlink, you can manually delete the Pay Event by clicking the EBMS Request link in the Pay Event.
3. Click Edit on the record and Actions > Delete.
Note: You may have to delete its dependent record first if there is. They system will show you the record of the dependent record you need to delete if necessary.
4. After deleting necessary dependent records/ and EBMS Record, go back to the Pay Event record and refresh.
5. Click Delete Pay Event button.
6. Wait around 2-3 minutes before the system says "The record does not exist.", then you may proceed into the newly processed Pay Run record and hit Report STP button.