Read Receipt Email Notification Timezone

1. Log in to your NetSuite account using an Administrator role.

2. Navigate to Transactions > Sales > Enter Sales Orders > List

   Note: This behavior applies to any record, e.g. Transaction, Customer, Case, Employee.

3. Sales Order: Click View

4. Click Communication

5. Click Messages

6. Click Email

7. Click Recipients

   1. Email Address: Enter Email Address

   2. Click Message

   3. Subject: Enter Subject

   4. Message: Enter Message

   5. Request Read Receipt: Enter Checkmark

   6. Click Merge & Send

8. The recipient clicks on Read Receipt pop-up window in their email client to acknowledge the received email

   Example: Read Receipt is acknowledged by the recipient and logged in NetSuite at 9:38 AM GMT.

9. Navigate to Transactions > Sales > Enter Sales Orders > List

10. Sales Order: Click View

11. Click Communication

12. Click Messages

13. Relevant Email: Click View

14. Email Message pop-up window: 

    1. Click Read Receipt

    2. Date Sent: 1:38 AM PST

Note: The date and time shown in the Date Sent column in Read Receipt is always set to Pacific Time (PST/PDT) timezone regardless of your preference.

Check Company Time Zone Preference

1. Log in to NetSuite using an Administrator role
2. Navigate to Setup > Company > Company Information
3. Time Zone: Check Time Zone

Check User Time Zone Preference

1. Log in to NetSuite using any Role
2. Navigate to Home > Set Preferences
3. Click General
4. Localization: Check Time Zone