View Only Sent Messages in the Messages Subtab of a Support Case Record

Scenario

A user wants to use the Email Sent field as a criteria for a Message Saved Search.

Solution

1. Navigate to Lists > Support > Cases
2. Selected Case: Click View
3. Click Communication subtab
4. Click Messages
5. Click Customize View
6. Search Title: Enter Title
7. Click Criteria subtab
8. Click Standard
9. Filter:
   • Select Formula (Text)
     1. Field: Select Email Sent
     2. Formula (Text): Select is then Enter T
     3. Click Set
10. Save Button: Hover over the Arrow Down
11. Click Save
    Note: Same formula can be used for highlighting.