After you have entered a journal entry to write off bad debt, the next task is to accept a customer payment.
After this payment record is saved, the invoice is no longer included in the Open Invoices report or in A/R Aging reports. You are not required to void the invoice.
To accept a zero customer payment amount:
Go to Transactions > Customers > Accept Customer Payment.
In the Customer field, select the customer with the unpaid invoice.
You can change the Date if appropriate, but accept the default choice of Undeposited Funds.
In the A/R Account field, select a posting account for this transaction.
Only invoices charged to this account show in the list.
Click the Apply subtab.
Click the Credits subtab and then check the Apply box for the journal entry you created.
Click the Invoices subtab and then check the Apply box for the unpaid invoice.
The Payment Amount is automatically set to 0.00.
The payment is not included in the customer payments list page because the payment amount is 0.
Because the payment amount is 0.00, the general ledger is not affected by this transaction.