Emails are not being sent to customers as their email addresses are being listed as bounced. Instead emails are going under List > Relationships > Bounced Email Addresses.
To remove an email address from the Bounced Email Addresses list.
- Navigate to Lists > Relationships > Bounced Email Addresses
- Delete: Enter Checkmark
Note: These are the email address/addresses to removed. Or click Mark All if all should be deleted.
- Click Delete
Note: It will not guarantee that it will resolve the issue permanently. Email may keep coming back if the email address are being marked a spam. This is to protect the email reputation of NetSuite to avoid NetSuite IP addresses being blocked by other email infrastructure.