As of March 1, 2023, users setting up or resetting their 2FA configurations are highly encouraged to install and use the Authenticator App option to generate verification codes.
The SMS option has already been removed for new 2FA setups. As of March 1, 2024, support for 2FA via SMS/voice call will cease. If you are currently using the SMS/Voice call option for your 2FA, it's advisable to update your 2FA setup promptly to prevent potential inconveniences, such as difficulty in receiving the 2FA code or needing to contact your co-administrators to request a reset of your 2FA settings. You may provide this link to your co-administrator to reset your 2FA: User Access Reset Tool
To update your 2FA setup to use an authenticator app:
1. This option is only applicable to those users who have their backup codes. To proceed, reset your current 2FA Settings by clicking your Home icon and looking for a portlet called "Settings". Click the 'Reset 2FA Settings' link to proceed. See the screenshot below.
2. Enter your 'Current Password' and any unused backup code then hit the Reset button. See the screenshot below.
3. Log out then log back in to set up your 2FA. The initial verification code will be sent to your registered email address in the system.
4. Once you enter the code in the 'Verification Code' box you will receive from your mail, the system will guide you in setting up your 2FA step by step.
5. You should use an authenticator application for roles that require 2FA. You can select an authenticator app from the vendor of your choice, as long it complies with the OATH TOTP standard. The following mobile phone apps are suggested:
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Oracle Mobile Authenticator
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Google Authenticator
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Microsoft Authenticator
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OKTA Verify
5. Scan the QR code on your computer using your selected authenticator app and finish the setup.
6. Keep a copy of your Backup Codes for your future use.
IMPORTANT
If you no longer have your backup codes or you encounter an error similar to the screenshot below after clicking the Reset button, please contact one of your colleagues within the organization who holds an Administrator role and ask them to reset your 2FA Settings. You can share with them this guideline: User Access Reset Tool
Once it is successful, you may log out and log back in to start setting up your new 2FA settings.
