How to Unlock a Customer Statement

A customer statement can be stuck while processed.

Usually the issue occurs after clicking the saved button.

The green information bar at the top of the page states: "statement is processing".  This message never goes away.

Please follow the steps below:

1. Go to Customisation > Scripts 
2. Set the bundle filter to 100401
3. Search for BS SL Unlock Statements.js.
4. Open this record and press deployments and click on the URL.
5. Now you will see possible statements that are locked.
6. To unlock it select the check box and submit.
7. Your statement is now unlocked. 
8. Check if the lines are processed or resubmit the statement.

OR, 

The statement needs to be unlocked. 

1. Type BS SL Unlock Statements into the global search
2. Open the link Page: BS SL Unlock Statements
   1. Hint: you may like to create a shortcut to this
   2. Hint: if the link doesn’t appear immediately delete the last character and type a space
3. Mark the statement
4. Submit
5. Success the statement has been unlocked
6. Return to Transactions > Bank Reconciliation > Statement List