Adhoc Data Retrieval 

If the Bank Account is empty in Adhoc Data Retrieval and cannot download the statement , deleting the Bank login and recreating new will resolve the issue. 

Goto Setup >> Bank Reconciliation Setup >> Bank Login >> List >> Delete >> Create New 

Bank Login not working – missing or inactive bank login

It appears the issue may have been with the access tokens rather than the bank login, could you please perform the following steps:

- Delete the existing Bank Logins

• Setup > Bank Rec > Bank Logins (also check for any inactives)

- Recreate the access token under

• Setup > users > access tokens > New
• Keep this tab open and copy the first token

- This new token should be copied to the bankfeeds configuration.

• Setup > Bank Rec > BankFeeds Configuration
• Open the configuration, press on enter token details, copy across the two token values
• Now edit the Configuration record and uncheck the checkbox middleware updated and save the record. 

- Wait 5 minutes so that the middleware gets updated

- Re-create the bank login 

• Setup > Bank > Bank Login > New

- then try the ad hoc data. 

• Transactions > Bank > Request Ad Hoc Data (or Request BankFeed).

It is likely the login didn't get active due to the fact that the access was denied to Netsuite for our middleware