All missing members of the group should be active entities in NetSuite, check their Global Subscription Status.
The record needs to have a Global Subscription Status of Soft Opt-In or Confirmed Opt-In when performing a fax or email merge.
Records that are set to Opt-Out are automatically removed by NetSuite when performing bulk merges (fax and email).
Note: If the Global Subscription Status field is not visible in the record, check the following:
Marketing Automation Feature is Enabled (Setup> Company> Enable Feature> CRM tab)
Global Subscription Status field is not hidden in the form
To check for Global Subscription Status field on the record, perform the following steps:
1. Navigate to Lists > Relationships > Groups.
2. View the Group.
3. Check the Global Subscription Status column. Record must be set to Soft Opt-In or Confirmed Opt-In.
Note: If the Global Subscription Status field is not visible in the record, check the following:
Marketing Automation Feature is Enabled (Setup> Company> Enable Feature> CRM tab)
Global Subscription Status field is not hidden in the form
To check for Global Subscription Status field on the record, perform the following steps:
1. Navigate to Lists > Relationships > Groups.
2. View the Group.
3. Check the Global Subscription Status column. Record must be set to Soft Opt-In or Confirmed Opt-In.
Note: If Global Subscription Status column is not available, navigate to Setup > Company > Enable Feature > CRM tab > Basic Features section. Make sure that Marketing Automation is checked.
4. Perform a Mass Update to update the Global Subscription Status of the records to Soft Opt-In.
4. Perform a Mass Update to update the Global Subscription Status of the records to Soft Opt-In.