In some cases a reinstall of the NetSuite for Outlook add-in is required, clearing the local cache of the sync manager is required to resolve the errors and other problems that the user has encountered.
Here are the steps on how to do a clean installation of the NetSuite for Outlook Add-In:
- Close Microsoft Outlook application.
- Exit the NetSuite for Outlook Client add-in from the system tray.
- Uninstall NetSuite for Outlook from the Control Panel.
- For Windows 7, Windows 8 and Windows 10 users, navigate to the NetSuite for Outlook folder through this path: C:\Users\{username}\AppData\Roaming\Celigo\NetSuite for Outlook
Note: If AppData is not visible, simply display hidden folders. The application data folder can also be opened by typing %appdata% in the Run box.
- Delete the NetSuite for Outlook folder.
- Download the NetSuite for Outlook Client add-in installer by logging in to your NetSuite Account. The installer can be found under Home > Settings portlet > Set Up NetSuite for Outlook. Follow the installation prompts.