User with 2FA authentication code not received, is usually connected to some problem with app, or Mobile Phone that had to undergo a hard reset, and lost all data.
Administrator can try to proceed with 2FA reset for the affected user, under: Setup > User/Roles > Two-Factor Reset Tool, but that will generate following error:
You cannot reset the 2FA settings for this user. Either the email address entered is invalid, or you are not allowed to initiate a reset of 2FA settings for this user. You can only initiate a reset of the 2FA settings if you are an Administrator in all accounts where this user has non-customer access.
In order to resolve the problem, Administrator needs to Remove and Grant access again to the user, this will enable the user to reset their 2FA settings.
Administrator can try to proceed with 2FA reset for the affected user, under: Setup > User/Roles > Two-Factor Reset Tool, but that will generate following error:
You cannot reset the 2FA settings for this user. Either the email address entered is invalid, or you are not allowed to initiate a reset of 2FA settings for this user. You can only initiate a reset of the 2FA settings if you are an Administrator in all accounts where this user has non-customer access.
In order to resolve the problem, Administrator needs to Remove and Grant access again to the user, this will enable the user to reset their 2FA settings.