How do I find my NetSuite account number?
Log in to your NetSuite account. In the Settings portlet, go to Home > Setting Up Synchronization. Your account number is shown in the middle of the page.
The message pane is not showing on email messages.
In your configuration, make sure you have done both of the following:
- Check Email Messages under the types of records to sync, and
- Select at least one type of record you want to save messages to.
When I'm writing an email message, NetSuite for Outlook does not search for NetSuite records that match the email addresses I've entered on the message.
The first time you use an email address in an email message, there can be a delay between the time you enter the address and the time Outlook resolves the address. NetSuite for Outlook does not search for a matching record until the address is resolved.
To force Outlook to resolve an email address, click Check Names, or press Ctrl+K.
Can I save more than one message at a time?
No. You can only save a single message at a time. Additionally, you must open a message to save it.
My attendees’ responses are not showing on events in Outlook.
Outlook only tracks responses for events in the top level default calendar. If you create a separate calendar folder for NetSuite events, responses for those events are not tracked by Outlook.
The NetSuite for Outlook icon is not showing in my system tray, and the options on the NetSuite for Outlook button in Outlook are not working.
Try ending the Celigo.SyncManager.exe process in your task manager, and then restarting NetSuite for Outlook through your Start menu. If the problem still persists, reboot your computer.
My events, tasks, and phone calls have been deleted from NetSuite and Outlook.
You can retrieve and restore the deleted items to the original Outlook folder by navigating to Folder > Recover Deleted Items.
All retrieved items will automatically be treated as new items to sync with NetSuite for Outlook.
My new sync folder is not appearing in Outlook.
With Outlook 2013, you may need to restart Outlook to make your new folders show if you create new sync folders through the NetSuite for Outlook user configuration.
One of my Outlook add-ons is gone or is not loading after I installed NetSuite for Outlook.
Occasionally, when you open NetSuite for Outlook for the first time, an Outlook add-on is disabled. To fix the problem, try to re-enable the add-on. If the problem continues, uninstall and reinstall the add-on.
If your add-on supports the Repair function, go to Control Panel > Programs and Features (or Add or Remove Programs in Windows XP and earlier versions) and try to repair the add-on. If the problem still persists, or the function is not supported, try uninstalling and re-installing the add-on.