Email Message / Email Message Overriden

Email templates are HTML or text documents that you create to format Email Messages you send from records and transactions.

However, if the user is using an Email Signature, the content of the Email Message is overridden by the Email Signature. To solve this:

1. Navigate to Home > Set Preferences, in the User Profile section of the General subtab.
2. Set ADD SIGNATURE TO MESSAGES = F (unchecked).
3. Click Save.

To continue using the Email Signature you set up alongside the Email Template:

1. Navigate to Documents > Templates > Email Templates.
2. Click Edit on the Email Template you are using.
3. On the Body textfield you may add ${preferences.message_signature} to use the Email Signature setup by the user.
4. Click Save.