Scenario
Customer uploaded an image on the File Cabinet and added this image as a logo on one of their Advanced PDF/HTML Template. Upon previewing the template, what shows is a question mark.
Solution No. 1
In Advanced PDF/HTML template if a logo appears to be a question mark, this could be caused by the URL link using http. Simply change the URL from http to https.
Solution No. 2
1. Locate the image that's uploaded in the File Cabinet
2. Click Edit
3. Check the Available Without Login checkbox
4. Click Save
Solution No. 3
1. Edit the Advanced PDF by going to Customization > Forms > Advanced PDF/HTML Templates
2. Click Source Code > OK
3. Look for the <img src="${companyInformation.logoUrl}" and replace it with the Image URL of your Logo found in the File Cabinet (Documents > Files > Images > click Edit)
From
To
4. Save