The Sent Email List provides a view into all outgoing email sent from an account. You can view email that was delivered successfully as well as email that was not delivered to the recipient. By default, the Sent Email List and search capabilities are only accessible to users with the Administrator role. Administrators can assign the Sent Email permission to other roles, which lets users with those roles use the feature.
The Undelivered Emails feature is also available, however, it is scheduled for deprecation.
You can access all saved searches in your account from Lists > Search > Saved Searches. The Sent Email feature provides the same capabilities as the Undelivered Emails feature. However, Sent Email provides information on all outbound email sent from an account. The Sent Email feature records the following details for all outbound email:
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Send date and sender (From)
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Recipients (To/Cc/Bcc), message ID, subject
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Email delivery status per recipient
You can schedule Sent Email saved searches the same way that you scheduled Undelivered Emails saved searches.
Important :: The schedule for deprecation of the Undelivered Emails feature is as follows: |
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To view the Sent Email List or to incorporate new saved searches in your account:
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Go to Setup > Company > Communication > Sent Email List to view a list of email sent from your account.
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Go to . On the Sent Email Search page, click Personalise Search or Create Saved Search.
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Another way to create a saved search is to go to Lists > Search > Saved Searches. Click New Saved Search. In the list, click Sent Email List. Customise the search as required, and click Save.