Electronic Payments can only process one payment file at a time. Having a Payment File Administration (PFA) not in its final state (Failed,Processed,Processed with Errors,Cancelled) will prevent other PFAs from being processed.
Kindly set the respective PFA to Failed status first before trying to reprocess the PFA that is stuck in Queued status.
1. Navigate to Payments > Payments Processing > Payment File Administration
2. On the Lists of Payment Files, see to it that the File Processed column for all the files is in its final state. (Failed, Processed, Processed with Errors, Cancelled).
3. You may now set the PFA stuck in Queued status to Failed status and click the Reprocess button to re-trigger the Payment File creation process