There are self-service actions users can take when they forget their password, need to update their security questions, or change their 2FA phone number in NetSuite. When these self-service methods are not sufficient to resolve the problem, users need assistance. The User Access Reset page provides one place for users with an Administrator role or a role with Core Administration Permissions (CAP) to assist other users who need help with:
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resetting a NetSuite password
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clearing security questions
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unlocking access to NetSuite
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resetting 2FA settings
To use the User Access Reset Tool:
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In an Administrator role or a role with Core Administration Permissions (CAP), go to Setup > Users/Roles > User Management > User Access Reset Tool.
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On the User Access Reset page, enter the email address of the user who requires your help.
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Check the appropriate box or boxes. You can check multiple boxes if the user needs help with more than one thing.
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Initiate Password Reset: check this box to send an email to the user containing a link so that the user can reset the NetSuite password.
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Clear User’s Security Questions: check this box to clear the user’s security questions. The user will be prompted to set up new security questions and answers after the next login to NetSuite.
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Unlock The User’s Access: check this box to unlock NetSuite access for a user who is locked out of NetSuite after submitting six consecutive incorrect passwords.
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Reset 2FA Settings: check this box to reset (or clear) the user’s settings for 2FA. The user will be prompted to enter new 2FA settings after the next login to NetSuite with a 2FA required role.
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Click Save.