When creating a return authorization from invoice, the shipping cost does not carry over. However, the shipping cost is being carried over from the original order when crediting a return authorization.
Here are the steps to remove shipping cost information from credit memo transactions:
If you normally process credit memo transactions from invoices by first creating Return Authorizations.
- From a sample invoice transaction, click Authorize Return > Approve > Save the new Return Authorization.
- On the Return Authorization, click Receive > Save (Shipping cost was not included) > Click Refund.
- On the new Credit Memo make sure that shipping cost under the Shipping tab is 0.
- Click Save.
Same can be applied if you are crediting the invoice directly. Simply go to shipping tab and 0.00 the shipping cost.
In case you client would like to exclude shipping cost to all credit memo transactions, you have the option to customize the Custom Credit Memo Form as follows:
1. On the Custom Credit Memo Form, navigate to the Tabs tab > Shipping section: Show checkbox = Unchecked.
2. Click Save.