- Customer has active Credit Card Processing Profile set up within NetSuite (e.g. CyberSource, Merchant E-Solutions, Payflow Pro).
- When processing a credit card transaction, below error is encountered:
Unfortunately the credit card charge transaction failed.
Reason: The gateway you have select cannot perform the operation that you have requested
To resolve the error, users must perform these steps:
- Navigate toSetup> Accounting > Payment Processing Profiles.
- Editthe Credit Card Profile used on the credit card transaction.
- In theGateway Request Typessection, make sure the appropriate transaction type is enabled. For example, Refunds must be enabled if the error is encountered when processing credit card refunds.