Sometimes when navigating through NetSuite, users may encounter issues where elements or navigation bars are missing from the layout. This can cause users to be unable to use the User Interface (UI) properly, or even stop them from being able to click on or view links to other pages.
One of the usual issues that is seen is the top Navigation bar missing styling or links all together.
The first thing that should be checked is that the browser the user is using does not have any add-ons or extensions that may be blocking styles from loading.
If no add-ons or extensions are causing the issue, the problem can usually be resolved by doing a hard refresh. There are a couple of ways to do a hard refresh;
Chrome
Windows
- Hold Ctrl + F5
- Hold Ctrl + click on the Reload Button
- Enter Developer Tools (F12), right-click on the Reload button, and select Hard Reload
Mac
- Hold Shift + Reload Button
- Hold Command + Shift + R
Firefox
Windows
- Hold Ctrl + F5
- Hold Ctrl + Shift + R
Mac
- Hold Shift + click on the Reload Button
- Hold Command + Shift + R
Internet Explorer
Windows Only
- Hold Ctrl + F5
- Hold Ctrl + click on the Reload Button