Promotions Overview

Stackable Promotions

NetSuite lets you offer your customers better discounts by applying multiple promotions to one transaction. You can add any combination of item promotions, order promotions, and shipping promotions to an order.

You also have complete control over which promotions you want to be able to stack and which you would prefer to be exclusive and not combined with other promotions.

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Stackable Promotions work with the Auto-Apply Promotions feature so that sales reps can have NetSuite automatically apply multiple promotions to an order. 

Stackable Promotions require very little configuration. After you enable the SuitePromotions feature, you can apply more than one promotion to a transaction.

Auto-Apply Promotions

NetSuite lets you automatically apply multiple promotions to a transaction. This streamlines the work of your sales reps by automatically applying eligible promotions without the need to manually find out which promotions should be applied. The Auto-Apply Promotions feature ensures multiple promotions are quickly added to transactions at the point of sale.

Auto-apply runs in the background and when changes are made to a transaction it determines which promotions the transaction is eligible for.

Currently, you can automatically apply up to 30 active promotions to a transaction for a specific date range per location. You can however, add more promotions manually if the transaction is eligible. 

Before promotions can be automatically applied to a transaction you must first enable the required features in NetSuite and create the promotion records.

Best Offer

When several promotions are eligible on a transaction including exclusive promotions, NetSuite applies the promotion or promotions that ensure the customer gets the best offer (the largest discount on the transaction) available. If you have many promotions running at the same time, Best Offer in combination with the Auto-Apply Promotions feature saves you valuable time and keeps your customers happy. Best Offer also works equally well with manually applied promotions.

Cached Saved Searches

The Cached Saved Search feature lets you configure the way that a promotion handles saved searches. You can choose to use cached saved searches which provide better performance by returning the results faster. You can also choose to check for the latest saved search results every time a promotion is applied to a transaction to get the most up to date results possible, but results are retrieved slower.

Audit and Visibility

Audit and Visibility provides details of the promotions that are applied to transactions. This is important when multiple promotions can be automatically applied to a transaction, and the Best Offer logic is managing which combination of promotions are applied. With Audit and Visibility you can see which promotions have been applied to a transaction, which have not been applied, and the reasons why.

Automatically Add Free Gift to the Transaction

With SuitePromotions, you can create a promotion that automatically adds a free gift to an eligible transaction. Currently, any inventory item can be offered as a free gift with the exception of parent-matrix items.

Customer Specific Promotions

Customer Specific Promotions lets you create promotions destined for one or more customer categories, one or more customers, or a customer group. Customer groups can be either static or dynamic. If you use a dynamic customer group, you can choose to use a cached version of the results, or you can run the customer group every time the promotion is applied.

Qualifying Item Quantity

This feature lets you specify how many items a shopper needs to buy in order to be eligible for the discount provided by a SuitePromotion. You can choose if the discount is repeated when multiple qualifying items are bought, or if it is applied to an order one time only, regardless of how many qualifying items are bought. Furthermore, with Item and Item Fixed Price SuitePromotions, you can now apply the discount to each eligible item in the order, rather than just the cheapest or most expensive. Qualifying Item Quantity is available for all types of SuitePromotion.