JCurve Solutions Support Hub

    Steps to Process Customer Refund Payments in Electronic Bank Payments

    SuiteApp:  Electronic Bank Payments

     

    Scenario

    User may need to know how to recognize Customer Refunds through Electronic Bank Payments.

    Note: For the steps below, the EFT Payment Batch Approval Routing preference is not enabled (Payments > Setup > Electronic Payments Preferences > General Preferences tab).

     

    Solution

    I. Create Company Bank Details

    1. Navigate to Payments > Setup > Company Bank Details > New
    2. Name: Enter Bank Name
    3. GL Bank Account: Select GL Bank Account
    4. Legal Name: Enter Company’s Legal Name
    5. Print Company Name: Enter Company Name that should appear on email notification
    6. File Cabinet Location ID: Enter File Cabinet Location ID
    7. EFT Template: Select desired EFT Template
    8. Click Save
      Note: The page reloads and additional information is needed to be entered on subtabs.
    9. Click EFT Template Details tab
    10. Enter mandatory details related to your Company's Bank Account.
    11. Click Save

     

    II. Create Customer record with Bank Payment Details

    1. Navigate to Lists > Relationships > Customers > New
    2. Company Name: Enter Customer's Name
    3. Primary Subsidiary: Select Primary Subsidiary
    4. Enter other mandatory details
    5. Click Bank Payment Details (Credit) tab
    6. EFT Customer Refund Payment: Enter Checkmark
    7. Click Save
    8. Click Bank Payment Details (Credit) tab
    9. Click New Bank Details button
    10. Payment File Format: Select the same EFT Template as in step I.7
    11. Type: Select Primary
    12. Enter other mandatory details of the Customer's Bank account
    13. Click Save


    III. Create a Credit Memo and Customer Refund
         A) Create standalone Credit Memo
    1. Navigate to Transactions > Customers > Issue Credit Memos
    2. Customer: Select Customer created in step II
    3. Click Items tab
    4. Item: Add any Item and enter Quantity or Rate  to be reimbursed
    5. Enter other mandatory details
    6. Click Save
    or
         B) Create Credit Memo from Invoice
    1. Navigate to Transactions > Sales > Create Invoices > List
    2. Click View by the invoice that needs to be (partially) reimbursed
    3. Click Credit
    4. Click Items tab
    5. Item: Adjust if needed Quantity or Amount to be reimbursed (per line)
    6. Click Save

         Create Customer Refund
    1. Click Refund on the Credit Memo created in this step A) or B)
    2. Account: Select same Account as the GL Bank Account in step I.3
    3. Click Apply tab
    4. Apply: Enter Checkmark by Credit Memo
    5. Click Refund Method tab
    6. Refund Method: Select Cash
    7. Check #: Make sure this stays blank
    8. For Electronic Bank Payment (Direct Debit): Enter Checkmark
    9. Click Save


    IV. Process Customer Refunds via Electronic Payments
    1. Navigate to Payments > Payment Processing > Customer Refund Payments
    2. Bank Account: Select Bank Account created in step I
    3. Navigate to Select Transactions section
    4. Pay: Enter Checkmark by Customer Refund created in step III
    5. Click Submit
    6. Click Refresh until File Processed? shows Processed
    7. File Reference: You can download the Payment File for the bank

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