Bank Transactions from Westpac Business Not Automatically Imported into NetSuite

Applies To

Product:  NetSuite 2021.1
SuiteApp/Bundle:  Bank Feeds

Scenario

Bank transactions are not automatically imported daily for Westpac Business when using the Connect to Accounts in Other Countries format profile of the Bank Feeds SuiteApp.

Solution

Due to changes implemented on bank's site, bank feeds connection to Westpac Business requires a daily refresh to prevent import errors in NetSuite.

To make sure bank transactions are successfully imported into NetSuite, user must perform the following actions daily:

1. Refresh the connection by clicking the Refresh icon in the Update MFA column of the financial institution connection.
2. If updating the token does not work, rebuild the connection by clicking the Rebuild icon in the Rebuild Connection column of the financial institution connection.   

For more detailed steps on how to update the MFA or rebuild your financial institution connection, see KB article Managing Financial Institution Connections in Other Countries