Searching for Customer name with ampersand symbol (e.g. A & B Company) in Global Search does not return any search results.
When typing the Customer name in Global Search, enclose it in quotation marks. Instead of typing: A & B on in the Global Search, user should type in: "A & B"
Note: For guidance on how to maximize functionality of Global Search, you may refer to Answer Id: 8407 Tips for Effective Global Searches.