Reply to NetSuite Email > Added a Long Email Address

User wants to know why a NetSuite Inbound Email Address is being added when their customer hits reply to their emails

1. Open any NetSuite Record (Transaction or Entity Record)
2. Under Communications Tab > click the Email button
3. Email Address Tab> Add the recipient email address.
4. Supply the information in the required fields.
5. Click Merge & Send.

Actual Results

Once the customer replies to the email, the address that they will see as the "To" address contains:

sample@support.com<messages.4888221.19815.5fb4ec47fd@4888221.email.netsuite.com>.

The Long Email address is not a spam. Customer is safe to reply. This is the way to capture reply of the customer and store it into NetSuite.

Note: This can be replicated in any emails as the long string email address is patterned to a specific record.