Scenario
Customer created Item Search using the criteria "Name is XX".
However, search is displaying other items with Item Name not the same as the Name entered in the criteria.
Solution
- When "Name is XX" criteria is used, other items using the Item Name "XX" as the Vendor Code are also pulled up.
- To check, open the other item(s) shown in the Results.
1. Click Purchasing/Inventory Tab
2. Click Vendors Sublist
3. Verify if there is a vendor using the Item Name XX as the item's Vendor Code.
- As a workaround, user may perform the following:
- Use "Name(Internal)" instead of "Name" as the criteria
1. Navigate to Lists > Search > Saved Searches > New
2. Click Item
3. Search Title: Enter Title
4. Click Criteria
5. Click Standard
6. Filter:
Select Name (Internal)
Name (INTERNAL) : Select "is"
Name (INTERNAL) : Enter Item Name
Click Set
7. Click Save & Run