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    Resolve Missing Direct Report on Manager’s My Team Portlet

    Applies To

    Product: 2021.1

    Scenario

    Manager is unable to see a direct report under the My Team portlet on the Manager's tab of the Employee Center.

    Solution

    Check if the Employee Center role has access to the Subsidiary assigned to the manager's missing direct report.

    1. View the Subsidiary assigned to the missing direct report

    1. Go to Lists > Employees > Employees
    2. Direct Report's Employee Record: Click View
    3. Take note of the assigned Subsidiary
    2. View the Employee Center role assigned to the manager
    1. Go to Lists > Employees > Employees
    2. Manager's Employee Record: Click View
    3. Click Access tab
    4. Take note of the assigned Employee Center role
    3. Check if the manager's Employee Center role has access to the Subsidiary
    1. Go to Setup > Users/Roles > Manage Roles
      Note: Use Administrator role.
    2. Manager's Employee Center Role: Click Edit
    3. Subsidiary Restrictions:
      • Selected Subsidiaries: If not selected, add the direct report's Subsidiary
    4. Click Save

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