User created a saved search that has a Criteria filter or filter of Sales Rep and there were missing Sales Reps on the list.
If there are missing Sales Reps on the list of Sales Reps, one of the reasons is that those Sales Reps are set to Inactive.
Only Active employees with a Sales Role will display on the list of Sales Rep.
Navigate to Lists > Employees > Employees
Employee record of the missing Sales Rep : Click Edit
Click Human Resources subtab
- Sales Role: Select Sales Role
Click System Information subtab
- Show Inactives: Enter Checkmark